This policy applies to purchases made directly through astraai.lol. Review the plan, billing period, included credits, and price before payment.
Unless applicable law requires otherwise, completed purchases and consumed credits are non-refundable. If you believe you were charged in error, charged more than once, or could not access a purchased service because of a verified technical issue, contact support@astraai.lol promptly.
Include the email associated with your account, transaction date, and a brief issue description. Do not send full card details. Eligible requests are reviewed individually.
Canceling a subscription stops future renewals but does not automatically refund the current billing period. Approved refunds are returned to the original payment method; timing depends on the payment provider and financial institution.