Cancel or manage your Astra AI subscription
You are in charge of your subscription. You can cancel, change plans or check your billing at any time from Settings, Billing — there is no phone call and no cancellation fee. This page walks through each option and what happens to your access afterwards.
How to cancel your subscription
- Sign in and open Settings, Billing.
- Find your current plan and choose Cancel subscription.
- Confirm the cancellation. You will keep access until the end of the period you already paid for — nothing ends early.
What happens after you cancel
- Access continues to the end of the paid period. You can keep studying, and your plan simply does not renew.
- No further charges. The next billing date is cleared the moment you cancel.
- Your account stays put. Notes, study plans and progress are not deleted when a subscription ends.
- You can come back any time. Resubscribe later and your material is where you left it.
Change or downgrade your plan instead
If the price is the issue rather than the product, you can move between Starter, Astra AI Plus and Astra AI Pro in Settings, Billing. Switching to a cheaper plan keeps your account, your study material and your progress. The full comparison of monthly and annual prices is on the pricing page.
Refunds and the money-back promise
Astra AI advertises two grades higher, or your money back. If you sat the exam and did not get the result you were promised, write to support@astraai.lol with your exam result and the team will sort out the refund. This sits on top of the statutory refund rights you have where you live — you always keep those.
Frequently asked questions
Open Settings, Billing while signed in, choose your plan and select Cancel subscription. The cancellation applies immediately and your access continues until the end of the period you already paid for.
No. Your account, notes, study plans and progress stay in place when a subscription ends. If you resubscribe later, you carry on where you stopped.
Astra AI advertises two grades higher, or your money back: write to support@astraai.lol with your exam result and the team will help. Where you live, statutory refund rights apply on top of that promise.
Yes. You can move between Starter, Astra AI Plus and Astra AI Pro in Settings, Billing, monthly or annual, and keep your material and progress either way.